Helix Lights Privacy Policy

At Helix Lights, part of Helix Builders Group LLC, we are committed to providing versatile, customizable lighting solutions for your home while protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data, ensuring that your experience with us is seamless and secure.

1. Information We Collect

We collect various types of personal information to enhance your experience with Helix Lights, including:

Personal Information: Name, email address, phone number, and other contact details that allow us to tailor our communications.Transaction Data: Information about your interactions with us, including inquiries and purchase history.Cookies and Tracking Data: Device, browser, and interaction information to help us optimize and personalize your experience on our website.

2. How We Collect Your Data

We gather personal data through a variety of channels to ensure you receive the best possible experience with Helix Lights, including:

Contact forms and inquiries submitted on our websiteLead capture forms through social media platformsCookies and tracking technologies, such as Google Analytics, that help us analyze website traffic and user behaviorCustomer relationship management tools and databases that store your preferences and communication historyEmbedded apps, widgets, and third-party services that may collect data while interacting with our website

3. How We Use Your Data

We use the personal data we collect to enhance and personalize your experience with Helix Lights. Specifically, we use this information to:

Help you select and personalize your lighting solutionsProvide customer support and manage follow-up communicationsImprove and customize your website experienceConduct data analysis to better understand how users engage with our website and services

4. Data Sharing

Your personal data remains within

Helix Builders Group LLC

and trusted partners who help us provide and manage our services. We do not share your data with any third parties, except as necessary to fulfill our services or comply with legal obligations.

5. Data Storage and Retention

We securely store your data on industry-standard servers and retain it indefinitely unless you request deletion. All personal data is protected by password encryption and two-factor authentication (2FA) to safeguard against unauthorized access.

6. Security of Your Data

We prioritize the security of your personal data, employing a range of security measures, including:

Password protection and two-factor authentication for system accessSecure servers provided by trusted third-party providersRegular reviews of our security practices to protect against unauthorized access or breaches

7. Your Rights and Data Control

You have the right to:

Request deletion: You can request the deletion of your personal data at any time by contacting us directly.Opt out of SMS: To stop receiving text messages, reply “STOP” to any message.Unsubscribe from emails: Use the unsubscribe link in any marketing email to opt out of future communications.

We comply with applicable privacy regulations, including GDPR and CCPA, which provide additional rights to residents in certain jurisdictions.

8. Third-Party Tools and Tracking

We use a variety of third-party tools and tracking technologies, including:

Google Analytics: To analyze user behavior and improve website performanceMeta Pixel: To track and optimize advertising campaignsOther tools that help us better understand how users interact with our services and website

These tools may independently collect data, and we encourage you to review their privacy policies.

9. Financial Data

While we may access financial data for processing transactions, we do not store or collect sensitive financial information directly. Payments are handled securely by our trusted payment processing partners.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted on this page, and the revised policy will take effect immediately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]

Phone: 1-855-39-HELIX

Website: www.helixlights.co